1. How long does it usually take to ship?
"Shipping times depend on your location, but it usually takes 2~3 business days"
Zone 1 - New Zealand 4-6 working days.
Zone 2 - North America, Western Europe, Asia and the Pacific 6-13 working days.
Zone 3 - Rest of the world 10-15 working days.
- Other countries
2. How much does shipping cost?
"Shipping is free Australia wide.
"International shipping cost is $18.95 flat" -Other countries
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, you have to provide full information of the purchase to email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
There are certain situations where full refunds are granted
- The products are faulty (Include shipping cost)
There are certain situations where only partial refunds are granted
- Simple change of mind (100% of the purchased price, excluding shipping cost of $10) * International $20
There are certain situations where no refunds are granted
- Internationally shipped goods (0% of the purchased price)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Customers must provide us complete and accurate details when making purchases. We are not liable if we are given an incorrect delivery address at the time of purchase or returned goods.
Any additional expenses in correcting the order are the responsibility of the customer.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.